Delivery & Returns Information
For all customers, orders
need to be placed post informing the authority/person who has referred you to
us. Orders received before 2pm will be posted the same day using a
courier service, if one requires express delivery forwarding charges will be
taken. If orders are received over the weekend or on Bank Holidays then
parcels will shipped the next working day. Once posted the delivery times are
set out by courier service , the docket number will be provided if asked for.
Payment for goods must be received before orders can be posted.
Please read our full Terms and Conditions.
You can return frames to us within 5 working days for a full refund. Goods must be returned at the customer’s expense and be in original packing with all component parts.
We recommend that you obtain proof of purchase or use a signed for delivery. All items are returned at the senders own risk.
Refunds will be made within 30 days of receipt of the returned goods via PayPal either to your credit card or PayPal account. This refund will not include sales taxes.
Returns should be posted to :
C 18 A Paschim Puri
Frames/patches/other products leaving cosmetics are guaranteed against manufacturing defects however the warranty does not extend to cover wear and tear and/or the use of inappropriate cleaning solutions (alcohol/solvent based).
In the unlikely event you believe your frame is faulty please email us at firstname.lastname@example.org and please provide the following:
1) A description of the fault
2) A photo of the fault if possible
3) Date and place of purchase
3) Proof of purchase eg a receipt, invoice or bank statement or credit card statement.
Please include your full name and address. We cannot offer a replacement without proof of purchase.
If you would like a refund instead of a replacement then please send us the product and the proof of purchase within of purchase. Any frame which you believe to be due to a manufacturing fault after 5 days of purchase is eligible only for a replacement frame.
Frames/patches/other products leaving cosmetics in this instance must be sent back to us via recorded delivery as we cannot accept responsibility for items whch are lost in transit. We will then carry out an assessment of the frame and respond within 1-2 working days. If the fault is due to a manufacturing fault then we will issue a full refund, excluding the cost of returning the item, via PayPal.