For all customers, orders need to be placed post informing the authority/person who has referred you to us. Orders received before 2pm will be posted the same day using a courier service, if one requires express delivery forwarding charges will be taken. If orders are received over the weekend or on Bank Holidays then parcels will shipped the next working day. Once posted the delivery times are set out by courier service , the docket number will be provided if asked for.
Express Shipping is only offered throughout the country on orders placed before 1pm. This is available Monday-Friday. The express service is guaranteed to arrive the next day if within the country leaving a remote area. If an order is made on a weekend or a bank holiday then the products will not be sent out until the next working day
Courier service can be arranged to provide a faster European and International delivery. Please contact us for delivery costs: on 9899757520 or email@example.com
Payment for goods must be received before orders can be posted.
Please read our full Terms and Conditions.
Returns and Refunds
You can return frames to us within 5 working days for a full refund. Goods must be returned at the customer’s expense and be in original packing with all component parts.
We recommend that you obtain proof of purchase or use a signed for delivery. All items are returned at the senders own risk.
Refunds will be made within 30 days of receipt of the returned goods via PayPal either to your credit card or PayPal account. This refund will not include sales taxes.
Returns should be posted to :
C 18 A Paschim Puri
Frames/patches/other products leaving cosmetics are guaranteed against manufacturing defects however the warranty does not extend to cover wear and tear and/or the use of inappropriate cleaning solutions (alcohol/solvent based).
In the unlikely event you believe your frame is faulty please email us at firstname.lastname@example.org and please provide the following:
1) A description of the fault
2) A photo of the fault if possible
3) Date and place of purchase
3) Proof of purchase eg a receipt, invoice or bank statement or credit card statement.
Please include your full name and address. We cannot offer a replacement without proof of purchase.
If you would like a refund instead of a replacement then please send us the product and the proof of purchase within 5 days of purchase. Any frame which you believe to be due to a manufacturing fault after 5 days of purchase is eligible only for a replacement frame.
Frames/patches/other products leaving cosmetics in this instance must be sent back to us via recorded delivery as we cannot accept responsibility for items whch are lost in transit. We will then carry out an assessment of the frame and respond within 1-2 working days. If the fault is due to a manufacturing fault then we will issue a full refund, excluding the cost of returning the item, via PayPal.